User Conditions

Introduction

These User Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with these terms, you should not use the site.

• No Reliance – The information and materials provided on this website are for general informational purposes only. We do not guarantee the accuracy or completeness of any content, and users should not rely on it without verifying independently.
• Copyright Notice – All content on this website, including but not limited to text, images, logos, and graphics, is protected by copyright and intellectual property laws. No part of the website may be reproduced, copied, or distributed without our express written permission.
• No Warranty – We do not guarantee that the website will be error-free, uninterrupted, or free of viruses or other harmful components. Access to the site is provided “as is” and “as available.”
• Limitation of Liability – We are not liable for any direct, indirect, special, incidental, or consequential damages arising from the use of or inability to use our website or products, including, without limitation, damages for loss of profits, goodwill, or data.
• Local Laws and Regulations – Users are responsible for complying with any local laws, regulations, or guidelines that may apply to their use of this website and its content.
• Privacy Statement – Your privacy is important to us. For information on how we handle your personal data, please refer to our Privacy Policy.
• Validity of Provisions and Remedies – If any provision of these User Conditions is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect. We reserve the right to pursue all available remedies under law.
• Waiver – If we fail to enforce any provision of these terms, it does not constitute a waiver of our right to enforce that provision in the future.
• Links to the Site – You may link to our website as long as the link does not misrepresent or harm our reputation. We reserve the right to withdraw linking permission at any time without notice.
• Governing Law and Jurisdiction – These User Conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

General Terms and Conditions

Introduction

These General Terms & Conditions (the “Agreement”) govern the sale and supply of products on this website. By placing an order through our site, you agree to comply with these terms.

• Revisions – We reserve the right to modify or update these terms at any time. All changes will be effective when posted on the website, and by continuing to use the site after such changes, you accept the revised terms.
• Registration – To make a purchase, you may need to create an account on our website. You are responsible for providing accurate information and maintaining the confidentiality of your login details. You must notify us immediately if you suspect any unauthorized access to your account.
• Password and Security – You are responsible for safeguarding your account password. We take security seriously but cannot guarantee that unauthorized access will not occur. Please notify us immediately if you believe your account is compromised.
• Payment – All prices for our products are stated in GBP (£) and include applicable VAT. Payment for products can be made using our accepted payment methods, and you agree to provide valid and current payment details.
• Product Purchases – By placing an order, you are making an offer to purchase products from us. We reserve the right to refuse or cancel an order at any time before the product is shipped.
• Delivery of Products and Inspection by You – Once products are shipped, they become your responsibility. You should inspect the products upon receipt and notify us immediately if there are any issues or damages.
• Excluded Services – Any services not explicitly mentioned on our website or in our product offerings are excluded from this Agreement.
• Availability of the Website – We strive to ensure that the website is available at all times, but we cannot guarantee uninterrupted access. We are not liable for any downtime or issues arising from external circumstances.
• Cancellation Rights – Consumers have the right to cancel an order within 14 days from receiving the product, in accordance with the Consumer Contracts Regulations. To exercise this right, please contact us within the cancellation period.
• Warranties and One Organic’s Liabilities – We provide a warranty on all products we sell. If a product is faulty, you may request a replacement or refund. Our liability is limited to the price paid for the product in question.
• Your Statutory Rights – Your statutory rights are not affected by these Terms & Conditions, and you are entitled to certain protections under UK law, including the right to cancel and return goods.
• Applicable Law – These Terms & Conditions are governed by the laws of the United Kingdom, and any disputes will be resolved in the appropriate courts of the United Kingdom.
• Miscellaneous – This Agreement constitutes the entire understanding between you and us regarding the sale and purchase of products. No additional agreements will be valid unless made in writing and signed by both parties.
• Amendments – We reserve the right to amend or revise these Terms & Conditions at any time. Any amendments will be effective upon posting the updated terms on our website.
• Allergens – Allergen information is available on the product packaging. It is your responsibility to check this information before consuming any products. We cannot guarantee the absence of allergens in our products, as cross-contamination may occur.
• Promotional Codes – Promotional codes are valid only for a limited time and are subject to terms and conditions. You cannot apply more than one promotional code per order unless otherwise specified.
• Returns & Refunds – You may return products within a set period (e.g., 14 days) if you are not satisfied with them. Refunds will be processed in accordance with our Returns & Refunds Policy. The product must be in resalable condition, and you will be responsible for return shipping costs unless the item is faulty.